A committed and hard-working employee with strong organizational skills, attention to detail, and capable of working under pressure. Supervisory experience with background knowledge in problem-solving strategies to resolve challenges. Strong customer service skills. Strong ability to complete tasks correctly and on time. Currently studying for the CompTIA A+ certification, with an existing certification in Google IT Fundamentals.
EDUCATION
Metropolitan Community College, Omaha, NE
Feb 2024 - Present
CompTIA A+ Certification - Rapid IT Employment Academy
Metropolitan Community College, Omaha, NE
Aug 2005 - Apr 2008
Associates - Applied Sciences / Internship with City of Omaha Attorney's Office
SKILLS
Management And Supervising (Master)
Customer Service (Master)
Microsoft Word (Advanced)
Microsoft Excel (Advanced)
Microsoft PowerPoint (Intermediate)
EXPERIENCE
Annuity and Pet Customer Service Representative
| Physicians Mutual Insurance Company, Omaha, NE
Nov 2008 - Jul 2024
Assisted clients with all manner of service requests via telephone, face to face, email, written correspondence, and fax.
Processed customer service requests in a timely manner.
Explained all types of annuity contracts and pet policies and how the products function.
Made sure all sensitive materials were handled according to HIPAA regulations.
Issued Preneed Annuities according to standard policies and procedures.
Received numerous Awesome Customer Experience (ACE) awards throughout the years.
CERTIFICATES
Google IT Fundamentals
| Coursera via Rapid IT Employment AcademyApr 19, 2024
Associate, Customer Service 101
| Life Office Management AssociationDec 28, 2021
AWARDS
Awesome Customer Experience (ACE)
2009-2024
Physicians Mutual Insurance Company, Omaha, NE
LANGUAGES
English(Native)
INTERESTS
Financial Management, Problem Solving, Learning New Things